What's New

Leadership Announcement

I have exciting news to share with you about the future of University Hospitals St. John Medical Center: Robert G. David has been named President of our hospital, effective April 1. Rob will lead St. John’s growth and integration as a wholly owned UH community hospital. Under Rob’s guidance, we will continue to invest resources and strengthen St. John as a vital Westside anchor and hub for providing the most comprehensive health care services close to home. He will champion efforts to extend and advance the level of patient satisfaction for which St. John is known. St. John will retain its special character as a Catholic and faith-based institution.

Rob’s new appointment exemplifies our commitment to develop and promote leadership talent within the UH system. During his tenure since January 2014 as President of UH Bedford and Richmond medical centers, campuses of UH Regional Hospitals, Rob successfully restructured the organization’s strategic plan and recruited new physicians while focusing on quality of care and patient experience. UH Bedford and Richmond were recognized as Top Performers in Key Quality Measures by The Joint Commission in 2014. UH Bedford launched an internal medicine residency program in 2015. Rob also guided the start of a physical medicine and rehabilitation residency in 2014.

Rob served as President of UH Conneaut and Geneva medical centers from 2008 through 2013. During that time, the critical-access hospitals earned more than 15 national recognitions for care quality and patient satisfaction. Rob, a certified public accountant, joined UH in 1996 as a Senior Financial Analyst and was promoted to Director of Finance at UH Geneva in 1997. He assumed the same role at UH Conneaut in 1999. Rob is a graduate of West Virginia University and a member of the inaugural UH Leadership Academy class in 2012 – 2013.

Please extend your congratulations and welcome Rob to his new leadership role.

Dr. Floyd Trillis joins St. John Medical Group

Westlake – The private practice of Floyd Trillis, Jr., M.D., F.A.C.S., will join the St. John Medical Group effective April 1, 2015. “I look forward to continuing to provide my patients with the most comprehensive and advanced care, building upon St. John Medical Group’s dedication to excellence,” says Dr. Trillis, who is accepting new patients and will continue to provide care to his established patients. His location and contact information remain unchanged.

Dr. Trillis has practiced as a general surgeon at St. John Medical Center since completing his surgical training at Case Western Reserve University School of Medicine. He currently serves as the hospital’s Chief of General Surgery and Director of the Trauma Program. He is the recipient of numerous awards, including Physician of the Year and Outstanding Specialty Medicine Physician of the Year, and is a member of the Society of St. Luke for distinguished service to patients and supporting the mission of St. John Medical Center.

As a general surgeon, Dr. Trillis performs a variety of surgeries, including gall bladder, hernia, breast, trauma and abdominal surgery. He is also a member of the physician panel of the St. John Medical Center Wound Care Center.

Dr. Trillis received his undergraduate degree from The Ohio State University, his medical degree from the University of Vermont College of Medicine, and his postgraduate training in general surgery at Case Western Reserve University School of Medicine. He also has received additional training in laser and laparoscopic surgery. He is a Fellow of the American College of Surgeons and a member of the Cleveland Academy of Medicine and the Ohio State Medical Association.

He and his wife Diane live in Westlake and have four grown children. Their daughter, Dr. Christina Marie Trillis, is an endocrinologist with Westshore Primary Care.

Questions or appointment information can be directed to Dr. Trillis’ office at 440-835-6116.


Westlake – The Breast Health Center at St. John Medical Center now offers 3D mammography tomosynthesis, the most accurate breast cancer screening available.

“3D mammography is a powerful tool in early detection and the fight against breast cancer,” says Cathy Graham, MD, Medical Director of the Breast Health Center. “The precise 3D images reveal small breast tumors when they are easier to treat – including those that traditional two-dimensional mammography might miss.”

The accuracy of 3D technology also benefits women with dense breast tissue that can be more difficult to screen with traditional mammography. If doctors notice an area that's suspicious on the normal image, they can turn to the 3D view to examine it from slightly different angles. “The images help us tell the difference between breast tumors and harmless areas that might have appeared as suspicious shadows on a standard mammography image,” says Dr. Graham. This results in fewer callbacks for additional mammograms and other procedures, such as breast biopsy or ultrasound.

“It means less stress and more peace of mind for the patient,” she says.

3D tomosynthesis, which has increased cancer detection by up to 40 percent, offers the following advantages:

• Easier detection: By reducing the effects of overlapping breast tissue that can hide small tumors, tomosynthesis can make a breast abnormality easier to see.

• Fewer callbacks: Tomosynthesis can help radiologists reduce false alarms. For example, a three-dimensional view can prove that a spot that looked questionable in a mammogram screening is really no cause for concern. This leads to fewer callbacks, additional scans and biopsies.

• Earlier detection: With tomosynthesis, additional images of the breast are taken and synthesized into a 3-D data set, much like a CT scan. This finer detail works to detect cancers earlier than standard mammography.

• Better visualization: Three-dimensional images help radiologists see the size, shape and location of an abnormality. In a 2-D mammogram, it could be hidden.

• More comprehensive care: When cancer is detected in one breast, 15 percent of women have another tumor in the same breast or in the other breast. Tomosynthesis screens the whole breast, not just the problem area.

Tomosynthesis has been shown to be beneficial for women of all breast densities. “Ultrasound and MRI are also very sensitive tests used to detect breast cancer,” says Dr. Graham. “Talk to your doctor about the option that is best for you.”

For more information about 3D tomosynthesis or the Breast Health Center at St. John Medical Center, contact Pam Miller at 440-827-5140.

University Hospitals Rainbow Babies & Children’s Hospital expands pediatric services at St. John Medical Center

CLEVELAND, Ohio – Westside families now have close-to-home access to University Hospitals Rainbow Babies & Children’s Hospital (UH Rainbow) at St. John Medical Center in Westlake.

Open April 1, Rainbow pediatric services at St. John Medical Center feature a child and family-friendly inpatient unit, diagnostic procedures for babies and children, and 24/7 pediatric emergency services.

“We are excited to bring the advanced, family-centered care Rainbow is known for to a convenient location for our patients and families on the west side,” Robyn Strosaker, MD, Medical Director of Inpatient Services at UH Rainbow and Rainbow at St. John Medical Center. “Babies and children are unique. Their developing bodies require care from experts who specialize in pediatric medicine, in an environment with unique services and treatments specifically designed for them.”

The pediatric inpatient unit cares for babies and children who require a hospital stay for mild to moderate infections, respiratory distress, dehydration, croup, gastroenteritis and post-procedural care. The secure environment features bright, spacious private rooms with kid and family-friendly décor and amenities, and 24/7 coverage from Rainbow pediatricians, pediatric nurses, child life specialists and other pediatric-trained experts.

Additionally, two state-of-the-art procedure rooms adjacent to the Rainbow inpatient unit are in the final phase of construction. Beginning July 1, UH Rainbow at St. John will offer endoscopy, bronchoscopy, radiology and pediatric dentistry procedures. Notably, all Rainbow pediatric services at St. John Medical Center are in-network for all major insurance providers, including Medical Mutual of Ohio/SuperMed, Anthem and United Healthcare.

“We are pleased to welcome the talented physicians and staff from UH Rainbow Babies & Children’s Hospital to St. John Medical Center,” says William A. Young Jr., President and CEO of St. John Medical Center. “It is a privilege to offer UH Rainbow’s nationally recognized care for children to our patients and their families.”

About University Hospitals Rainbow Babies & Children’s Hospital
Located on the campus of University Hospitals Case Medical Center in Cleveland, Ohio, University Hospitals Rainbow Babies & Children’s Hospital is a 244-bed, full-service children’s hospital and academic medical center dedicated to the health care needs of children. A trusted leader in children’s health care for more than 125 years, UH Rainbow Babies & Children’s Hospital consistently ranks among the top children’s hospitals in the nation. As the region’s premier resource for pediatric referrals, UH Rainbow Babies & Children’s Hospital’s dedicated team of more than 1,300 pediatric specialists uses the most advanced treatments and latest innovations to deliver the complete range of pediatric specialty services for more than 700,000 patient encounters each year. Learn more at Rainbow.org.

Among the nation’s leading academic medical centers, UH Case Medical Center is the primary affiliate of Case Western Reserve University School of Medicine, a nationally recognized leader in medical research and education.

About St. John Medical Center
St. John Medical Center is a 194-bed medical facility with 1,300 employees, 300 volunteers, and a medical staff of nearly 600. Co-owned by University Hospitals and the Sisters of Charity Health System, the medical center is a nationally recognized Catholic healthcare provider as well as a teaching hospital affiliated with the Ohio University Heritage College of Osteopathic Medicine.

St. John Medical Center Teams Up with City of Westlake to Create Community Garden

Westlake – The City of Westlake and St. John Medical Center have teamed up to develop a community garden on the medical center campus. The garden allows citizens to use a 12-foot x 4-foot plot to grow their own food and/or donate their harvest to those who don’t normally have access to fresh fruits and vegetables.

A blessing and ribbon cutting to officially open the community garden took place on Wednesday, July 2.

“Community gardens bring people closer to nature, help children understand where their food comes from, encourages self-reliance, conserves resources, and reduces family food budgets,” says Westlake Mayor Dennis Clough.

Community gardens have health benefits, too. “They provide access to healthy and nutritious food, promote physical activity, and improve social well-being by strengthening social connections,” says William Young, President and CEO of St. John Medical Center. In fact, new research out of the University of Utah finds people who take part in a community garden are less likely to be overweight or obese when compared to their non-gardening neighbors.

The idea of the community garden was initiated by the St. John Medical Center Mission and Values Committee, which included Joyce Able Schroth, the now retired director of Westlake’s Community Services Department, and supported by the hospital’s Sustainability Committee. Following discussion with the City of Westlake, St. John Medical Center offered the property for a community garden on its campus.

Community Garden Committee members, including Sister Judy Weirick of St. John Medical Center and Madeline Crandall, City of Westlake Youth Coordinator, who also works part time for the city’s Community Services Department, worked to make the community garden a reality.

“The discussion to start a community garden has been going on for years, but the opportunity presented by St. John Medical Center and Sister Judy helped to move the project to the forefront,” says Crandall.

St. John Medical Center offered the property for the garden directly south of the Seidman Cancer Center off Health Campus Drive.

There were many individuals who helped to get the project off the ground, including Michael Duncan, Director of SJMC Facilities and Engineering, who prepped the area for gardening. Other contributors included The Ohio State University extension in Wooster, which tested the soil and provided support; Good Nature, which donated organic products; and Rain Barrels N’ MORE, which donated rain barrels. Totally organic compost was added and tilled into the site, and four Westlake High students spread donated wood chips. The City of Westlake donated virgin wood railroad ties in order to create individual beds, and a fence was erected to protect the gardens from grazing deer.

The community garden is starting out with 13 active plot owners, all Westlake residents, who responded to newspaper articles about the garden. Owners pay $25 a year for their individual plot, with the understanding that the garden is for persona; use and that excess produce will be made available to those families who utilize the Westlake Community Services Food Bank.

With a mission “to be a source of joy and recreation to others, build community, provide education, and grow healthy organic foods to nourish the body and soul,” it is intended that the community garden will provide assistance directly to people who don’t normally get access to fresh fruits and vegetables.

“We hope that the community garden benefits all involved. If there’s excess produce, we ask that owners take it to the Food Pantry at the Westlake Service Building or St. John Medical Center,” says Sister Judy. Community gardens provide access to nutritionally rich foods that may otherwise be unavailable to low-income families and individuals.

The community garden will consider expanding the number of plots available next year, based on the experience of this year’s garden.

Vascular Surgeon Joins St. John Medical Center Staff

Westlake - St. John Medical Center, which is co-owned by University Hospitals (UH) and the Sisters of Charity Health System, has added a well-known, local vascular surgeon to its medical staff with the addition of Christopher J. Smith, MD, FACS.

Dr. Smith is now a member of the St. John Medical Group and is also affiliated with the UH Harrington Heart & Vascular Institute. His practice will be solely dedicated to St. John Medical Center.

"We are pleased to add a vascular surgeon of Dr. Smith’s caliber," says William A. Young, President and CEO of St. John Medical Center. "His significant experience and background will be a major benefit to our heart and vascular program."

Specializing in vascular surgery, Dr. Smith provides diagnosis and treatment for diseases of the peripheral blood vessels and the complications arising from those disease processes. Dr. Smith’s expertise and special interests include open surgical and endovascular management of aortic aneurysms, complicated arterial and venous surgery, carotid artery disease, dialysis access, venous disease, and percutaneous intervention for peripheral arterial disease. Dr. Smith utilizes both conventional and cutting-edge techniques in the management of patients with vascular disease and hopes to expand the vascular program at St. John Medical Center.

Dr. Smith was most recently director of Endovascular Surgery and medical director of the Diabetic Foot Clinic at MetroHealth Medical Center. His experiences also include chief of the Division of Vascular Surgery at Crozer-Chester Medical Center in Upland, Pa., and head of the Section of Vascular Surgery at Taylor Hospital in Ridley Park, Pa.

Dr. Smith is an assistant professor at Case Western Reserve University School of Medicine, a Fellow of the American College of Surgeons, and a member of the Society for Vascular Surgery, the Ohio Chapter of the American College of Surgeons, and the Cleveland Vascular Society. He is a frequent lecturer, is the co-author of publications and book chapters, and has made local television appearances. Dr. Smith is board-certified in Surgery by the American Board of Surgery and in Vascular Surgery by the American Board of Surgery - Vascular Surgery.

Dr. Smith received his medical degree from Tufts University School of Medicine, served his internship and residencies at Case Western Reserve University, and his fellowship at the University of Cincinnati. He received his Bachelor of Science degree from the University of Scranton.

A resident of Westlake, Dr. Smith is married and the father of two children.

St. John Medical Center Excels in Patient Safety - Awarded an "A" in Spring 2014 Hospital Safety Score

Westlake, Ohio, April 29, 2014 - Designed to rate how well hospitals protect patients from accidents, errors, injuries and infections, the latest Hospital Safety Score honored St. John Medical Center with an "A" its top grade in patient safety. The Hospital Safety Score is compiled under the guidance of the nation's leading experts on patient safety and is administered by The Leapfrog Group (Leapfrog), an independent industry watchdog. The first and only hospital safety rating to be peer-reviewed in the Journal of Patient Safety, the Score is free to the public and designed to give consumers information they can use to protect themselves and their families when facing a hospital stay.

"We are very proud of this recognition and our commitment to safety, says William A. Young, President and CEO, St. John Medical Center. "More and more consumers are seeking information about the safety of hospitals, and St. John Medical Center is continually being recognized at a local and national level for protecting the well-being of our patients."

"Safety should come first for our families when we pick a hospital, because errors and infections are common and deadly, "A" said Leah Binder, president & CEO of The Leapfrog Group, which produces the Hospital Safety Score. "No hospital is perfect, but we congratulate the Board, clinicians, administration, and staff of St. John Medical Center for achieving an "A" and showing us that you made the well-being of you patients your top priority."

Calculated under the guidance of Leapfrog's Blue Ribbon Expert Panel, the Hospital Safety Score uses 28 measures of publicly available hospital safety data to produce a single "A," "B," "C," "D," or "F" score representing a hospital’s overall capacity to keep patients safe from preventable harm. More than 2,500 U.S. general hospitals were assigned scores in spring 2014, with about 32-percent receiving an "A" grade. The Hospital Safety Score is fully transparent, and its website offers a full analysis of the data and methodology used in determining grades.

To see how St. John Medical Center's score compares locally and nationally, and to access safety tips for patients and their loved ones, visit the Hospital Safety Score website at www.hospitalsafetyscore.org. Consumers can also go to www.hospitalsafetyscore.org for a free download of the Hospital Safety Score app.

About The Leapfrog Group
The Hospital Safety Score (www.hospitalsafetyscore.org) is an initiative of The Leapfrog Group (www.leapfroggroup.org), a national nonprofit organization using the collective leverage of large purchasers of health care to initiate breakthrough improvements in the safety, quality and affordability of health care for Americans. The flagship Leapfrog Hospital Survey allows purchasers to structure their contracts and purchasing to reward the highest performing hospitals. The Leapfrog Group was founded in November 2000 with support from the Business Roundtable and national funders and is now independently operated with support from its purchaser and other members.

About St. John Medical Center
St. John Medical Center is a 194-bed medical facility with 1,300 employees, 300 volunteers, and a medical staff of nearly 600. Co-owned by University Hospitals and the Sisters of Charity Health System, the medical center is a nationally recognized Catholic healthcare provider as well as a teaching hospital affiliated with the Ohio University Heritage College of Osteopathic Medicine.


St. John Medical Center Sponsors Crocker Park North Union Farmers Market Westlake

St. John Medical Center is the sponsor of the North Union Farmers Market at Crocker Park from 9 a.m. through 1 p.m. every Saturday through December 20. The new location of the Farmers Market is in The West Park in front of Dick's Sporting Goods. There are about 60 vendors who will provide visitors will a wide variety of produce and goods.

"We are proud to sponsor the North Union Farmers Market, as it provides our community with an opportunity to learn more about the benefits of buying fresh, nutritious, delicious and locally grown foods," says William A, Young, Jr., President and CEO of St. John Medical Center.

The North Union Farmers Market showcases a variety of vendors who provide amazing products. "It's always a fun way to spend a Saturday morning with family and friends, says Young. "There's a lot to see and taste as well as have the opportunity to speak with vendors about their offerings."

As a sponsor, St. John Medical Center will have a booth to showcase its services as well as have plenty of interactive activities. This will include the opportunity to spin the St. John Medical Center Wheel of Fortune and answer a health-related question. Answer the question right and win a prize.

New vendors joining the Crocker Park market this year include Meringue Bake Shop, showcasing its French patisserie, and Hartzler Dairy, which will expand its milk selections and provide its entire line of products, including butters and creams. Learn the Top 10 Reasons to go to a Farmers Market at http://www.nutrition.gov/farmers-markets. For more information on Crocker Park, go to www.crockerpark.com

Free garage parking is available throughout Crocker Park.

Consumer Reports Ranks St. John Medical Center Among Top 10 in Country for Patient Safety

Westlake - St. John Medical Center, which is co-owned by University Hospitals and the Sisters of Charity Health System, is rated as one of the top hospitals in the country for patient safety, according to the latest issue of Consumer Reports, which released safety scores on more than 2,500 U.S. hospitals. In the report, St. John Medical Center rated as the 10th safest hospital in the country.

"We are focused on patient safety every day," said William A. Young, President and Chief Executive Officer of St. John Medical Center." Each and every person in our hospital is empowered to make patient safety a priority."

Consumer Reports combined five key measures into one composite score (from 1 to 100), giving consumers a way to compare hospitals on patient safety. St. John Medical Center scored a 73 on a 100-point scale. The national average safety score was 51, while the highest-ranking hospital in the country scored a 78.

Why are some hospitals safer than others? "Likely because they do a lot of things  "some little, some big well," said John Santa, MD, medical director, Consumer Reports Health. "That includes everything from making sure staff communicate clearly with patients about medications, which can help prevent drug errors, to doing all they can to prevent any hospital-acquired infections," he said.

According to Doris Peter, PhD, associate director, Consumer Reports Health "The take-home for doctors is that they should be aware of the quality of care in their own hospitals and those that they refer their patients to. The take-home for patients is that there is variation in the quality of care and that they need to look at the data and hold hospitals and doctors accountable."

Consumer Reports calculated a patient safety score for 2591 hospitals by combining five measures of patient safety into a single composite score (from 1 to 100), using the most recent available data from the Centers for Medicare & Medicaid Services and the Centers for Disease Control and Prevention. Three of the measures (mortality, readmissions, and overuse of computed tomography scans) apply to patients aged 65 years and older, and the other 2 (hospital-acquired infections and communication) apply to all adults.

"We are proud of the work of St. John Medical Center's medical staff and employees that make patient safety a priority," said Young. "We are constantly working to better understand how we can improve the care we provide to our patients and their loved ones."

The article is available in the May issue of Consumer Reports and online at www.ConsumerReports.org.

Advanced Wound Care Center at St. John Medical Center to Open

Westlake - The new Advanced Wound Care Center at St. John Medical Center will open to patients suffering from chronic, non-healing wounds in December. The Wound Care Center is located adjacent to the Medical Center campus at 29160 Center Ridge Road, Suite S.

Chronic wounds affect an estimated seven million people in the United States, with the numbers growing 10 percent every year due to an aging population and a sharp rise in the incidence of diabetes and obesity. Other causes include pressure ulcers, circulatory problems, infection, wounds related to burns, and traumatic and post-operative wounds.

"For most people, it takes time for wounds to go away," says Nata Mendlovic, MT(ASCP), MBA, director of the Advanced Wound Care Center." But for some, healing may require advanced treatments from specially trained physicians and nurses."

Patients will generally come to the Wound Care Center for a wound that has not healed after eight weeks or has not improved after four weeks. Multiple therapies will be offered to achieve healing results in the shortest period of time.

According to Mendlovic, multidisciplinary staff members in the hospital-based program will collaborate to foster the healing process and resolve underlying problems. Credentialed staff members include experts from podiatry, vascular surgery, general surgery, plastic surgery, infectious disease and family medicine, as well as registered respiratory therapists who specialize in hyperbaric oxygen therapy, nurses and case managers, who will follow proven evidence-based clinical pathways to solve wound problems. All physician staff members are trained and certified in advanced wound care and hyperbaric oxygen therapy training. "The Wound Care Center will provide a full assessment and look for factors that may contribute to the wound's ability to heal, such as nutrition, medications and medical conditions, says Mendlovic." We will offer multiple therapies to achieve healing results in the shortest possible time," she says.

Mendlovic says most patient wounds will be healed within six to 16 weeks, depending on the acuity of their condition. "Our goal is to help individuals experience optimal quality of life," she says.

Therapies to promote wound healing include two hyperbaric oxygen chambers, bioengineered tissue substitutes, energy-based treatment therapies, compression therapy, advanced wound dressings and surgical treatments.

The Advanced Wound Care Center at St. John Medical Center will be open 8 am to 4:30 pm, Monday through Friday. For an appointment, patients may call the Center directly at 440-827-5300, or be referred by their physician.

St. John Medical Center Names Avon Resident as New Human Resources Manager

Westlake - St. John Medical Center (SJMC) has selected Amy Wing, PHR, as its new Human Resources Manager. Amy began her new position in early September 2013.

"We are pleased to welcome Amy to our hospital family," says William A. Young Jr., president and CEO of St. John Medical Center. "Her knowledge and skills will help maintain and enhance the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices."

Wing is an accomplished human resources leader with extensive experience in employee relations, performance management, change management, recruitment/selection, policy development and interpretation, regulatory compliance and reporting, and training.

A resident of Avon, Wing comes to St. John Medical Center from Safeguard Properties LLC, the largest privately held mortgage field services company in the country. She served as Safeguard's Human Resources Manager, leading a staff of five and managing employee relations for 1,600 employees nationwide. She started at Safeguard in 1999, first as a recruiter and HR generalist, before becoming Human Resources Manager in 2007. She previously served as a recruiter at Oracle Corporation and New Resources Corporation.

"With her rich and varied experience, Amy will serve as a tremendous asset to St. John Medical Center," says Jason R. Elliott, SPHR, Vice President, Human Resources for University Hospitals. "She will contribute to the hospital's ability to grow and attract the best employees."

Wing received her bachelor's degree at Kent State University and has PHR (Professional in Human Resources) certification from the Human Resource Certification Institute. She is an active member in the Society for Human Resource Management and the Cleveland Society for Human Resource Management.

St. John Medical Center is a 194-bed medical facility with 1,300 employees, 400 volunteers, and a medical staff of nearly 600. Co-owned by University Hospitals and the Sisters of Charity Health System, the medical center is a nationally recognized Catholic healthcare provider as well as a teaching hospital affiliated with the Ohio University Heritage College of Osteopathic Medicine.

St. John Medical Center Names New VP of Patient Services and CNO

Westlake - St. John Medical Center (SJMC) has selected a Fairview Park resident to serve as its new Vice President of Patient Services and Chief Nursing Officer (CNO). Cheryl Hagan O'Malley, MSN, RN, BA, CMSRN, began her new position in August 2013.

"We are pleased to welcome Cheryl to our hospital family," says William A. Young Jr., president and CEO of St. John Medical Center. "She brings nearly 30 years of clinical experience and progressive nursing leadership with strong values in patient care and human relationships."

As Vice President of Patient Services and Chief Nursing Officer, Hagan O'Malley will be responsible for creating a nursing environment that fosters collaboration, partnering with physicians to ensure a smooth workflow, and ensuring that nursing standards are upheld.

In addition, she will help ensure the delivery of quality clinical care, maintain regulatory and compliance approvals and accreditations, work with senior management and medical staff to develop strategic plans, and help cultivate relationships across functions and departments. Hagan O'Malley also will have administrative responsibility of the practice of nursing in support of the hospital’s mission, vision and values.

Hagan O'Malley comes to St. John Medical Center from Lake Health System in Lake County, where she supervised more than 250 employees as Director of Critical Care and Emergency Services for Lake Medical Center, Tripoint Hospital and the Madison Campus. Prior to Lake Health System, she served in several roles at Fairview Hospital, including Senior Director of Patient Care Services, Director of Medical/Surgical Nursing, and Director of Nursing Operations. She also served as Director of Workforce Development for Cleveland Clinic's Western Region Hospitals (Fairview, Lakewood and Lutheran); Director of Patient Care Services, Clinical Nurse Coordinator and Patient Care Coordinator and ICU Staff Nurse at Lakewood Hospital; Nursing Supervisor at Manor Care Nursing Home; staff nurse in Labor and Delivery at Fairview Hospital; and a staff charge nurse at the old St. John Hospital on Detroit Avenue.

Hagan O'Malley earned her Masters of Science in nursing from the University of Phoenix, and received Bachelor of Science in nursing and bachelor of arts in psychology degrees from Ursuline College. She is a member of several professional organizations, including the American College of Healthcare Executives, the American Organization of Nurse Executives, and the Academy of Medical-Surgical Nurses. She has participated in numerous nursing publications and presentations, and is currently active on several community boards.

For more information, please contact Patrick J. Garmone, Director of Public Relations and Marketing at 440.827.5148.

St. John Medical Center Introduces Centralized Scheduling Service

Westlake - St. John Medical Center has introduced a central scheduling service designed to improve patient satisfaction and provide faster scheduling of hospital outpatient procedures and testing appointments.

"Our central scheduling team is professionally trained to provide our patients with fast and accurate scheduling," says William A. Young, CEO and President of St. John Medical Center. "They will offer our patients easy access and one-stop shopping."

Centralized scheduling is responsible for most out-patient scheduling procedures such as Pre-admission Testing, Radiology services (CT, MRI, Ultrasound, Diagnostic and Mammography), Respiratory Therapy, Biometrics (Cardiology Diagnostic Lab, Vascular Lab and Neurodiagnostic, and Diabetes and Nutrition Education. The centralized scheduler cannot make appointments for provider office visits or surgery.

"Patients calling to schedule an appointment can speak directly with a hospital representative who can find a time to meet their needs," says Betsy Shaughnessy, Director of the Revenue Cycle Operation at St. John Medical Center. "Live central scheduling also provides patients with an opportunity to ask pre-visit questions."

To save time, patients should have their physician's order and insurance information available when making the call. Once patients are pre-registered and exams have been scheduled, the patient will report directly to the department or test location without going through registration.

The centralized scheduling service is available Monday through Friday, from 7 a.m. to 6 pm. To schedule an outpatient or testing procedure, call 440.827.0222, or toll-free at 877.492.0222.

UH Announces Appointments Online for Emergency Room Service

CLEVELAND, Ohio -- Patients can now make an appointment online for eight University Hospitals emergency rooms and wait their turn in the comfort of their home.

The service started a few weeks ago and is for people with non-life-threatening conditions, said Richard Hanson, president of UH community hospitals and ambulatory network.Those with life-threatening emergencies should call 911 or immediately head to a hospital.

Patients waiting at home will get email and automated phone status updates from the InQuicker online system in case of delays, Hanson said, and generally the wait should be only about 15 minutes once they arrive at the emergency room. "The intent of this project is not to reduce waiting time, but to give patients the choice of waiting in line at home," he said. The software estimates available treatment times based on how many patients are in need of care; online users are subject to the same triage and queuing as others in the ER.

UH is the only hospital system in Ohio with the online appointment service, InQuicker company spokesman Chris Song said. Three Dayton-area hospitals offered the system on a trial basis earlier this year. Those medical centers are no longer using the service but are in talks with the company about renewing the licensing agreement, Song said.

While the online service is only being offered in community medical centers and one urgent care center right now, it should be "rolled out" at UH Case Medical Center's University Circle emergency department by the end of the year, Hanson said. The system is online at uhhospitals.org/inquicker. A prompt allows the user to click on one of the emergency room locations. The user then selects a treatment time and fills out a form with their name, phone number and symptoms.

The system sends an alert to the ER when a time is set by an online user and a nurse reviews the person's symptoms. InQuicker is designed to detect key words that may indicate if the person's condition is life-threatening and will not allow the appointment to be scheduled, Song said. InQuicker will instead tell the person to call 911. The ER nurse may follow-up with a call as well.

Song said InQuicker was founded in 2006 and began to grow in earnest in 2010. At that time, the Nashville company had 28 partners. Today, there are 158 emergency rooms or urgent care centers in 21 states using the InQuicker system, Song said. About 80 percent of the people using the service nationwide wait less than 15 minutes before being seen by a doctor or nurse, he said.

Hanson said UH considered the system at the suggestion of some emergency room physicians. He would not reveal how much InQuicker cost UH, but said that the service is free to patients.

Song emphasized that the service is for people who are sure that they can wait at home safely with no health risk. Examples of non-threatening ailments include: urinary track infection, fever, migraine headache, sprained ankle, back pain.

Conditions for which people should go immediately to the emergency room or call 911 include: severe chest pain; near drowning; shortness of breath or not breathing; severe injuries to eyes; severe abdominal pain; head, neck or back injuries; allergic reactions; swelling in face or neck; wheezing; seizures; fractures with exposed bone or bone deformity; suspected drug overdose or poisoning; uncontrolled bleeding; uncontrolled coughing; vomiting blood.

UH medical center emergency rooms offering the online ER scheduling service include: Bedford, Conneaut, Geauga, Geneva, Richmond, Twinsburg, Ahuja in Beachwood and St. John in West Lake (a joint venture of UH and Sisters of Charity Health System). The online system also can be used for the urgent care center in Twinsburg.

Though other area hospitals do not have similar online services, Lake Health two years ago began posting ER wait times on Twitter for its two medical centers, TriPoint and Lake West.

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